turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Deciphering Your Tax Forms on Feb 19! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

lixuzh
New Member

ShippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;

when I try to pay with my credit card, I got the following error message:
shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
TrudyG
New Member

ShippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;

This error seems to happen when you have a foreign address.  Here's how to fix it

  • Change your address in the Personal Info section to a US address (don't file yet)
  • Pay your TurboTax fees 
  • Then go back to Personal Info section and change your address back to your current mailing address
  • Only file your return after changing the address back to your current mailing address

https://ttlc.intuit.com/replies/5294938

netsijet
New Member

ShippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;

I have been a customer of TurboTax for over 20 years! This error showed up -- 3 YEARS AGO! -- and has still NOT BEEN FIXED! I have to deal with this EVERY YEAR... Shame on you Intuit...
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question