turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

reset password and the authorization doesn't accept my drivers license

Please help!

 

I cannot reset my password even with recovery.  I wear glasses and my driver's license has a glare. The upload will not work.  Any suggestions? 

 

I have spent hours trying to resolve this.

 

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
NicolleR1
Employee Tax Expert

reset password and the authorization doesn't accept my drivers license

Type your license number using only letters and numbers, but skip any spaces or special symbols.

 

If, after you do that, you are still having the issue, contact us for assistance in the link below:

 

TurboTax Phone Number


 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question