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call Taxpayer Assistance at xxx xxx-xxxx M-F from 8 AM to 5 PM.
the issue could be that for federal purposes the AGI from the originally filed return is required while Il wants from the latest version. if you did not amend 2022 then check the entries for the other items and if that does work call them.
it's hard to give a definitive answer because you did not specify your filing status for Illinois in 2022 or whether you filed timely or not.
Unedited phone number is here
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