Why is my E-file info having the hyphen removed from my EIN for one of my W-2's and causing my efiling to be rejected? And why is there no technical support through site?

[BarbaraW22]

Try deleting your W-2 and re-entering it manually. Even though your W-2 entries appear correct, there may be a character or some other error that is preventing you from e-filing your tax return.

Select the "trash can" icon next to your W-2 and then select Yes to confirm. Be sure you have a copy of your information or take a screenshot before you delete your W-2. Then select "Add a W-2" to re-enter your information. 

Please keep in mind that if your return continues to be rejected, after 5 or more unsuccessful attempts, you will no longer be able to e-file your return for security reasons. At this point you will need to print your return and mail it.