It should not take that long. You may want to refresh and try again or enter the information manually.
- From the Federal menu in TurboTax Online, click Wages & Income
- Expand the menu for Wages and Salaries
- Click Start/Revisit next to Wages and Salaries (W-2)
- Click Add a W-2
- Enter the information as shown on your W-2 and click Continue
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