Why is alive operator not available every time u are on app

[Deborah l wilson]

Sorry i did get a operator  who basically told me it was my responsibility to verify my identity at the same irs tells me and debit card tells me my refund is already deposited to the debit card but i

[VictoriaD75]

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

Turbo Card