Unable to transmit Return

[Tony478]

Hi -

I'm using the CD/Download version and I'm unable to transmit taxes (Fed, NY, NJ). I get the please update turbo tax error.

When I tried the manual patch I got the following error

I also tried uninstalling and reinstalling (with fresh download) and nothing.

[CassLO]

Please try using the following workaround:

Right Click on your TurboTax Desktop Icon and then select "Properties"

On the "Properties" screen, click on the "Compatibility" tab at the top of the screen.

In the "Settings" section, click to mark the box for "Run this program as an Administrator"

Click "Apply" then "OK"

Restart into Selective Startup:

On your desktop press and hold the Windows Key and then press the R key to launch the Run Command

Type "msconfig" and press Enter

In the General Tab of the System Configuration window

Click "Selective Startup"

Click the Services Tab in the System Configuration window

Click the box "Hide all Microsoft Services"

Click Disable all

Click OK

Reboot your machine

Once the machine has re-booted

Attempt to install TurboTax Updates

Press and hold the Windows Key while pressing the R key

Type "msconfig" and press Enter

In the General Tab of the System Configuration window

Select Normal Startup

Click OK

Re-boot your computer to exit selective startup.

"kimistewy"