TurboTax Web Asking Me to Pay Again?!

[TheRyanChen]

I am working through my TurboTax Federal taxes tonight. After I am done filling all the information, I click on "Print Center" on the left hand side because I want to print the forms to take a look at what I have now first. It ended up asking me to "Pay Now". So I chose "Pay Now" which I paid $200 for the TurboTax Live Premium + MAX version. I even received an email with order confirmation. And then I went back and made some modification to my federal income tax, and then I come back to "Print Center" it asks me to pay the same thing again! I even log out and log back in and it's asking me to pay again? What's going on as I already paid and had an order confirmation.

[HeatherPLO]

Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

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