reset password and the authorization doesn't accept my drivers license

[user17702431381]

Please help!

I cannot reset my password even with recovery.  I wear glasses and my driver's license has a glare. The upload will not work.  Any suggestions? 

I have spent hours trying to resolve this.

[NicolleR1]

Type your license number using only letters and numbers, but skip any spaces or special symbols.

If, after you do that, you are still having the issue, contact us for assistance in the link below:

TurboTax Phone Number