re: activation code

[mesquitebean]

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@christmascrackers  wrote:

I purchased my turbotax standard online version at costco but the activation code doesn't work. what can i do?

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What do you mean by "standard online version?"   Did you use Online TurboTax (web version through a browser) by mistake instead of your installed CD/download product?

Secondly, are you referring to US product for a USA tax return or a Canadian product?  The Canadian TurboTax has a product called "Standard," but there is no USA edition with that name, so I don't know what you mean by "standard online version."  You likely need to explain more.

If it turns out you used Online TurboTax (web version) by mistake, we can tell you how to download your *.tax2020 data file from your online account so you can finish it in the desktop software you purchased.

Otherwise, you need to explain your situation in more detail, so we can understand what all you have done/are doing.