You ignore a major point the OP makes, which is clearly expressed--the failure of TurboTax/Intuit to provide good customer service:
Intuit keeps claiming its update for COVID Relief Bill changes are completed, but I don't see it. Yes to the unemployment tax forgiveness, but no forgiveness on repayment of Premium Tax Credits for 2020.
The very limited support through Twitter messages (that's "support"?) has been useless.
First rule of good customer service; don't lie, i.e. don't say something is updated when it's not.
Another rule for good customer service; don't make your customers keep "checking back" to find out if something out. Have a system to contact and inform them. Hmmm, if only there were some way a company could contact customers through some sort of electronic mail. (Funny, they seem to find one when they want to sell you something else.) Or, god forbid, they let you call and talk to an actual expert.
Not to mention, it's crap srvice leaving the answers to important questions up to a discussion board where the customer may or may not receive answers from someone who knows, and most likely will receive poor, and often conflicting answers from so-called "experts," along with the same from other confused customers.
Oh, and I expect this comment will be deleted by the team, as was my last post making this same point about the lousy customer service provided by the company. If ya can't please 'em, delete 'em!
