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Not accepting responsibility for bad info!

I have used TurboTax for several years, but that changes this year and every year moving forward! A tax “professional” walked me through filing and told me exactly how to handle a new declaration on my taxes a couple years ago. I now owe over $5,000 in back taxes because the info I was given was completely wrong. I contacted them because of this and because I always pay for the “Tax Defense” which turned out to be useless. They say they have no record of the info I was given and have offered no assistance in taking care of this issue that they caused!!!!
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Level 1

Not accepting responsibility for bad info!

Don't get me wrong, I'm not doubting your statement but can you provide more details? I've made it a practice of purchasing the Audit Defense service and just want to know if it's really worth it and will come through for me if I have the misfortune of having to use it. Thanks.

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