I used turbotax to do my stimulus now when I go to get my payment it says they cant tell if im eligible? why?

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I used turbotax to do my stimulus now when I go to get my payment it says they cant tell if im eligible? why?

see this yahoo article on why you can't track your stimulus check:

https://finance.yahoo.com/news/heres-why-youre-not-able-172957890.html

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