I keep getting requests for activation despite having done so previously (downloaded Premier 2019 from Fry's) and having started & savwd some returns. What's going on??

[Critter]

TurboTax License Activation every time TurboTax 2019 launches

Some TurboTax Desktop users who have installed and activated the License number may have been prompted multiple times for activation, and the program not launching.

Who Is Impacted?

The Following users may be impacted by this error

• Using TurboTax Desktop 2019
• Have successfully activated the License
• Being prompted to activate every time the program launches
• Activation code is valid
• the program never opens after activation

Resolution

The root cause we have found for this error is the internet connection is unable to resolve connection to our server for activation of the License. There can be many reasons for this and it may not impact regular internet usage and activity.

To resolve this issue please follow the steps below to fix.If the below steps resolve your issue TurboTax will skip activation and open to the main getting started page.

If the product continues to prompt activation you have been unsuccessful.

Method 1: Temporarily Disable Your Antivirus/Anti-Malware/Firewall Software

• Disabling software that can block our program from connecting to our activation server can quickly resolve this issue.
• You may also want to work with the provider of your software to assist in whitelisting TurboTax to allow it to connect to the internet.
• This includes disabling Proxy connections and VPN connections to the internet.

Method 2: Restart your Router/Modem

1. Remove the power cord from the router and modem.
2. Wait at least 10 seconds after all lights on the router have gone out.
3. Reconnect the power cord to the router

Method 3: Configure the TCP/IP settings

*Disclaimer*  These settings are typically the default settings for most users, however, if you are an advanced user,and have made changes regarding Internet protocol settings please follow these steps:

1. Select Start > Control Panel.
2. Select View network status and tasks under Networking and Internet.
3. Select Change adapter settings.
4. Press and hold (or right-click)  Local Area Connection, and then select Properties.
5. Select Internet Protocol Version 6 (TCP/IPv6) > Properties.
6. Select Obtain an IPv6 address automatically > Obtain DNS servers address automatically > OK.
7. Select Internet Protocol Version 4 (TCP/IPv4) > Properties.
8. Select Obtain an IP address automatically > Obtain DNS servers address automatically > OK.

Method 4: IP Config Command Line Tool

*Disclaimer*: These steps should be completed by an intermediate to advanced user of the Windows operating system. If you are not comfortable with making these changes please consult a local IT professional.

1. Select Start, type command prompt in the Search Programs and files box, press and hold (or right-click) Command Prompt, and then select Run as administrator.
2. At the command prompt, type the following commands. Press Enter after each command.

• ipconfig /flushdns.
• ipconfig /registerdns
• ipconfig /release
• ipconfig /renewTry Launching TurboTax.

If you are still experiencing issues after following these steps. please contact a local support technician for additional assistance.

[cramond]

These 4 "solutions" are BS. No way should I need to start monkeying around with IP settings to get this program to work. Even disabling the antivirus protection is bogus. TT needs to make an update that works. Apparently, I've used up my 5 licenses, so now I'm blocked out of using TT, which I paid for and is loaded on my computer. Not good TT!!

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[DoctorMatthew]

Actually, I did get activated by following the advice about networking glitches. I agree this shouldn't have been necessary, but it's totally easy and riskless, so I recommend trying it. It's much simpler than organizing all your stuff so you can do your taxes ( which, of course, you have to do anyway😣

[FUWhuflu]

This fix is 100% unacceptable for 3 reasons 1) Most people are NOT proficient enough to mess with their internet, firewalls, network settings 2) I personally have a camera system that is on my network plus many smart home devices that could possibly be compromised should I change any protocols which I will then have to call in a tech $$$ 3) TurboTax should put out an update since their product is inferior and does not work as promised.      It's like buying a new car and having to jump start it every time you get in and then they send you directions on how to fix the wiring, unacceptable.

[DaraLO]

@FUWhuflu You can submit your feedback via the TurboTax Contact Form:  https://support.turbotax.intuit.com/contact/