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Let us know what download you are trying to intstall to another computer so we can help.
I purchased a copy of TurboTax Premier 2019 and installed into my computer. Now, I want to give a copy of the software to my friend. When my friend tried to download it to her computer, a message came telling her the code she put in is being used by someone. So, she needs to look into that account and go to download. I find my download but I don't know what to do to get her my download. Can I copy the download to her? Thanks.
Here's an article that will help you troubleshoot download issues.
Troubleshoot TurboTax for Windows downloading issu ...
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