You'll need to sign in or create an account to connect with an expert.
Try clearing your browser's cache and deleting your cookies, then try picking up where you left off. See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.
If this doesn't help, see the TurboTax Help articles Why am I stuck in a loop in the File section of my return? and State install/e-file update loop: State not installed after installation or TurboTax needs to update..., if appropriate, for guidance.
The below workaround saved me!!!!
The only other suggestion I have is to change the address on the payment screen to 123 Main St, but leave the city, state and zip as it is. I have seen this work for others. Let me know if this works.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
fjmccusker
New Member
scottmc1948
New Member
IGGYDOLBY2
New Member
amit-b-pal-gmail
Level 2
schnoll
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.