After each update Tubotax Application keeps asking for License code to be activated

[CHFCTonyryan]

I want to get 2025 tax program but I have a question about the license code.         who can I talk to  ?                                                                                                                                    

[MarilynG1]

Here's some things to try if you're getting Multiple Activation Requests.

@CHFCTonyryan 

[JohnTurboTaxDesktop]

Had the same issue, I went through activation process which enabled Turbo Tax, but it consumed a second of my five licenses. How do I get my available licenses reset to one activate install?

Thanks

[DaveT-SD]

@JohnTurboTaxDesktop   Good question.  I expect a number of other TurboTax customers have the same question.   I think I would try contacting @MarilynG1  who appears to work for Intuit.  If that fails, I would try the 800 customer support number:  1-800-4-INTUIT.  Please let this thread know if you come up with a good answer to your question since it will be of general interest.

[mrb1llz]

I was on the phone with a Turbotax representative for 30 minutes with no firm resolution.  MarilynG1 listed suggestions that don't work.  First of all not everyone is using a VPN and you aren't going to disable things every time you attempt to use the product.  The activation request is random and does not occur all the time.  I am now up to 3 of 5.  She references their activation server so I would expect that someone there should be able to look at the activation server or ask IT what they use to identify a unique device.  It is extremely frustrating.

[MarilynG1]

Since we can't see your return in this forum, or know your computer configuration, this is what we have for basic troubleshooting for Multiple Activation Requests.  

Make sure you're working with TurboTax on your C drive.  Some users have stated they needed to unlock their One Drive.  If your TurboTax files are stored in OneDrive's Personal Vault or on an external drive, it might trigger the activation prompt. Try moving the files to your local drive or ensuring the Personal Vault is unlocked when launching TurboTax. 

Here's suggestions from other users for Multiple Activation Requests. 

@DaveT-SD 

@mrb1llz 

[DaveT-SD]

@MarilynG1  @MonikaK1 @DaveF1006 

I believe the following are indisputable facts:

* The anchor post on this thread is dated March 2021.  So, this is an ongoing problem over multiple years.

* This is a very long thread.  The implication of that is obvious:  Many TurboTax customers have been impacted.

* It is 2026, almost 5 years after the anchor post, and Intuit has failed to provide a simple, sure-fire solution to this problem on legacy TurboTax installations.

* It is 2026 and the problem continues on the latest versions, including updates, of TurboTax.

* Other software brands do NOT have these licensing issues.  This is de facto proof that the problems are unique to TurboTax's software implementation.

How do we escalate visibility of this situation to top Intuit Management so that it is addressed once and for all?

[bobulars]

Use a competitor's product like I will. Only when they lose enough sales will the resolve this issue.

[mrb1llz]

Maybe we find some PR person at Intuit.  Very frustrating and the randomness is a pain.  I have been using the product for probably at least 15 years and this year is the absolute worst.  

[KJGreen]

Probably time to start letting potential buyers know about this problem via retailer product reviews.

Not to add a cynical angle here, but do you suppose this is a strategy by Intuit to move people off the desktop and to their web version?

[JohnTurboTaxDesktop]

I did call the support number. It took about 45 minutes to get through. They did estimate the wait time up front, so I expected the wait.

They were able to confirm that I did not actually consume an addition license when I went through the re-activation process. So, the good news is I should not run out of licenses if I am forced to go through this again.

They also stated that they cannot "reset" the number of licenses I have. However, if I did get locked out they would issue me a new code. In other words, they would make it right.

[Oh_no]

A couple of years ago, after I finished my taxes, just to see what would happen: I uninstalled, then reinstalled Turbo Tax & was provided with 5 new activations. See my post on page 11.

[jschaffe]

... having to wait 45 minutes or more before you get a new code plus the time to receive it and reactivate the app ... this shouldn't be necessary!!!  

A couple of years ago I spent hours on the phone with Intuit and Amazon (where I purchased the activation code) before I begged Amazon to stand behind what they sold, and they reimbursed me so I could purchase a second code.  Unbelievable!

[mrb1llz]

Glad to hear that your wait was worthwhile.  My experiences were not as good but you did get some good information.  Too bad we can't get some direct access and dialog with some of their software engineers to find and correct the issue.