Rash Decision to Not Support Windows 10 Desktop

[Perplexed in Los Angeles]

To discontinue offering TT 2025 desktop for Windows 10 machines is a great disservice to all loyal TT customers. Outrageous. Win 10 will continue to be supported by MS for at least one more year for a nominal fee. My PC cannot handle Win 11. I do not wish to accept the various comparative shortcomings of your online version.

You are attempting to "force" customers to whose machines cannot run Win 11 to buy a new machine. Fine. You pay for it, you install it, you transfer all my files, you ensure all set-ups of all applications are exactly how they were previously - to my satisfaction.

I urge Intuit to rescind this poorly conceived decision.    

[Bsch4477]

Other posters have agreed. 

[Mike9241]

my opinion for what it's worth is that based on the fee structure online vs desktop, Intuit could probably lose 50%, maybe even more, of its desktop customers and still see an increase in its bottom line. 

consider that desktop can do 5 returns for one fee while you have to pay 5 fees (higher than desktop to start with) to file those same 5 returns using online. 

[M-MTax]

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@Mike9241 wrote:

......Intuit could probably lose 50%, maybe even more, of its desktop customers and still see an increase in its bottom line.

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I 100% agree but we have the past to show, without a doubt, that Intuit has never lost a significant number of desktop customers when it stopped supporting TurboTax on deprecated versions of Windows. Instead they either upgrade, find a workaround, or migrate to online. They have few options since the other (all two of them) income tax prep consumer-level software companies adopt the same system requirements as TurboTax.

This has happened before and will happen again in the future.

[BRF125]

I agree. Not only is Microsoft extending support for Windows 10, there are still about 35 to 40% of the computers in use are still running Windows 10.

[M-MTax]

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@BRF125 wrote:

I agree. Not only is Microsoft extending support for Windows 10, there are still about 35 to 40% of the computers in use are still running Windows 10.

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What is your point?

First, we have already established that Intuit doesn't care. In fact, they would likely prefer that everyone migrate to online versions (higher profit margin). They've done this with past OSes and will do so in the future **without regard** to the pi**ing and moaning of their desktop user base.

Second, other income tax prep companies (H&R Block and TaxAct) will likely adopt exactly the same system requirements as Intuit for their desktop software. Then what?

Finally, there is really no way to determine, at this time, whether or not TurboTax will work (run) on Windows 10 without issue OR if Intuit will simply not provide support if those who are running a desktop version on Windows 10 experience issues.