cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Purchased 2018 Premier from 3rd party seller.ebay. Used but hard disk crashed. Now need to redownload and install, don't want to purchase again. Nothing frm seller. help

 
1 Reply
Level 20

Purchased 2018 Premier from 3rd party seller.ebay. Used but hard disk crashed. Now need to redownload and install, don't want to purchase again. Nothing frm seller. help

You wrote:  "ebay....Now need to redownload..."

 

How did you purchase a download from someone at eBay?   Only very few companies are authorized to sell TurboTax downloads, and they are big well-known ones like Amazon, Staples, Office Depot, Newegg, etc.

 

I don't know what the circumstances were at eBay, but the license does not allow the reselling of the software. 

 

This is mainly a user community forum.  You could talk to TurboTax Support, describe your situation, and plead your case, but there's no guarantee.   They may say they won't support a product from an unauthorized sale.

 

You can use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

 

https://support.turbotax.intuit.com/contact