Program is frozen and can't file

[cbone0]

I am trying to pay for e-file and the program is frozen on the Billing Address page.  It freezes up on both the state and federal filing.  I've shut it down and started over but can't get past the screen.  Everything else works and is NOT frozen.   

[JohnW152]

This happens from time to time.  Try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for assistance

If that doesn't help, see the TurboTax Help article Why am I stuck in a loop in the File section of my return? for guidance.