turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Daniel112
New Member

Problem with Importing W-2 in TurboTax Basic for Windows

I'm experiencing an issue with TurboTax Basic for Windows and could use some guidance. I'm trying to import my W-2 information, but I keep encountering an error that prevents a successful import.

Error Message: "The system encountered an error while attempting to import your W-2. Please try again later."

Here's what I've tried so far:

  1. Checked W-2 Accuracy: I confirmed that the information on my W-2 is accurate and matches what I'm entering in TurboTax.

  2. Updated TurboTax: I ensured that my TurboTax Basic for Windows is up-to-date with the latest updates installed.

  3. Multiple Attempts: I tried the import process several times, but the error persists.

  4. Restarted Computer: I restarted my computer to eliminate any temporary glitches.

Despite these steps, the issue remains unresolved. Has anyone else faced a similar problem with W-2 imports in TurboTax Basic for Windows? Are there any specific troubleshooting steps I can take to fix this issue?

Thank you in advance for your help!

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
Cindy4
Employee Tax Expert

Problem with Importing W-2 in TurboTax Basic for Windows

I'm not sure which version of Windows you are running, but I know Windows 11 recently had an update.  You may try checking the Windows Updates.

 

Here are the system requirements for TurboTax Desktop:

https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

 

Alternatively, you could key in the information based on what is on the form, if you have a copy of it.

 

Hope this helps!

Cindy

**Please say "Thanks" by clicking the thumbs up icon in a post
***Mark the post that answers your question by clicking on the "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies