Problem with call back option

[tuchman]

Hi Intuit.   I called your help line for support (with a support ID).  I was offered a callback, chose that option and hung up.  About 10 minutes later I received a call first identifying itself as TurboTax support, but then transferred me to a (help center?) where all I heard was loud speaking in the background in another language - as if it was another support person working on another call.  Basically I was transferred to an empty line.  Since there is no other way to report this problem to you, thought I'd give you a head's up.  If you care, your support line needs work.

[fanfare]

The line was working.

The support personnel at that location weren't .