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u-campos27
New Member

Please complete the action below to verify you're not a robot (and for added security). It does not allow me to click Transmit rfnds, theres no verification test.

 
1 Reply
mesquitebean
Level 15

Please complete the action below to verify you're not a robot (and for added security). It does not allow me to click Transmit rfnds, theres no verification test.

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."


NOTE:  Are you using any script blockers/ad blockers?  If so, perhaps that is blocking the CAPTCHA.

Otherwise, here are some steps to try:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.
If that doesn't work, see if a different browser (with cookies allowed) will solve it.
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