When trying to register my TurboTax Premier, I get the dreaded "Not connected to the Internet error. I have seen many similar references to the same problem in the Community pages, and I have personally talked to two separate individuals at the 1-800 number for TurboTax. I have done everything called out in the forums with the same lack of success. However, I have also come across a log that should clearly show what is the problems if someone at Intuit knows how to interpret. And I am posting here since TurboTax does not give out an e-mail address to submit items, and this would be very hard to cover over the phone. So here is the latest in the log file
TurboTax PID(7380) TID(16) 2024.47.21.33 3/12/25 10:11:54:301 AM ERROR Intuit.Spc.Authorization.AuthorizationClient "Intuit.Spc.Authorization.NetworkCommunicationException: Access is denied.
---> System.Security.Cryptography.CryptographicException: Access is denied.
at System.Security.Cryptography.ProtectedData.Protect(Byte[] userData, Byte[] optionalEntropy, DataProtectionScope scope)
at Intuit.Spc.Authorization.Internal.DataStorage.LocalSecureDataAccessor.<SaveAsync>d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Intuit.Spc.Authorization.Internal.DataStorage.SecureDataAccessor.<SaveClientIdAndSecretAsync>d__27.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Intuit.Spc.Authorization.Internal.Transactions.ActivateClient.ActivateClientTransaction.<HandleResponseMessageAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Intuit.Spc.Authorization.AuthorizationClient.<ActivateInternalAsync>d__46.MoveNext()
--- End of inner exception stack trace ---
at Intuit.Spc.Authorization.NetworkCommunicationException.CreateNetworkCommunicationException(Exception exception, HttpRequestMessage httpRequestMessage)
at Intuit.Spc.Authorization.Internal.Transactions.HttpTransaction.HandleResponseError(Exception exception, HttpRequestMessage httpRequestMessage)
at Intuit.Spc.Authorization.AuthorizationClient.<ActivateInternalAsync>d__46.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Intuit.Spc.Authorization.AuthorizationClient.<CreateWebSignInRequestAsync>d__50.MoveNext()"
