No files???

[Mel2289]

Says I have not filed any tax returns with TurboTax yet and to check back once I have?? I am trying to find my 2021 return. Any ideas since customer service doesn't seem to help me retrieve it?

I am needing a copy of it and it seems to be extremely difficult to accomplish this tedious task. Very aggravating that it's so difficult and the customer service is not helpful.

[Cynthiad66]

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return. Start a 2023 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.

Go here to find a prior year's return, and go here to find last year's AGI.

The most common reason for not finding returns is signing in with the wrong user ID, which can happen if you have multiple accounts. It’s best to use the same account every year so all of your tax returns will be stored in one place.

If you need to find an account, our account recovery tool can help you find your user ID or password.

Other common situations include:

I used a Desktop version of TurboTax instead of TurboTax Online

I filed my return with H&R Block, TaxACT, or somebody else

I filed another return using the same user ID