See the information below from a TurboTax FAQ:
https://ttlc.intuit.com/replies/3300086
NOTE: If you contact Support: When entering your question, don't use the word "refund". Instead, use the words, "billing issue".
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***