@brazamer3-aol-co wrote: "My password is not working to open my docs W-2. I updated my password, but it is still not working with the new new password."
I don't understand what you mean by "my docs w-2". What are you trying to log into? Are you trying to log into your Online TurboTax account to access a 2023 or prior-year tax return? If so, we can tell you how to recover your account.