My friend is having trouble downgrading to the free edition. Clearing his return doesn't give him that option. When he logs into the free site, it redirects him.

[danzf00l]

Last year he had to file an extension, which I think required a different product, even though his income was below the filing-minimum requirement. How do we fix this?

[ee-ea]

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...