turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

My eFile was rejected. Says I need to update Turbo tax. I can't figure out how to do that?

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
Cynthiad66
Expert Alumni

My eFile was rejected. Says I need to update Turbo tax. I can't figure out how to do that?

In the desktop version

Go to Online

Check For Updates

 

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

My eFile was rejected. Says I need to update Turbo tax. I can't figure out how to do that?

Sorry to so incompetent...still cannot find how to do that?

Cynthiad66
Expert Alumni

My eFile was rejected. Says I need to update Turbo tax. I can't figure out how to do that?

If you are using the desktop version.  Check the top toolbar as seen below.

 

Go to Online

Check for updates

 

 

If you are using the online version, it's an automatic update when you sign in and out.  So sign out of TurboTax clear your cookies and cache' and reboot the computer.

 

Let's clear your cookies, history and cache' then reboot.

 

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Related Information:

I hope this helps.

 

@johnjhovanec-yah 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies