My documents say that I owe you $79.98 for your help with my refund, it it appears that you took $129 instead. Why? That’s $49.02 more than what I owe you.

[SweetieJean · Accepted solution]

There is an extra $39.99 charge for that, plus sales tax on the total fees.

[chelarooo]

They need to disclose more information about the total cost. There seems to be an abundance of people who are getting charged more than what they were told they would.. It’s a great way to lose good business.