Missing TurboTax downloads form account

I paid for TurboTax last November as shown below, but my account shows no available downloads.

What is the issue here? I could always log into my account and see all downloads from several years - now I see nothing. When I entered the License code, it disables the the Win version for download.

Please correct ASAP.

TURBOTAX DESKTOP ADVANTAGE DELUXE TAX YEAR 2024 WIN DOWNLOAD

Order number: TAR24A245278856
Order date: Nov 06, 2024
Total charges: $70.00
Payment method: AMEX * 3001
Payment Authorization Code: 188145