I am exempt from paying FICA due to Notice 2014-7 Difficulty of Care. Oregon still withholds FICA out of my paychecks anyway. Every year I have to file Form 843 to get a refund from the IRS. The first time I mailed Form 843 was in 2021. I received 5 letters from the IRS informing me they were behind and to keep waiting. Eleven months later an IRS employee, Debbie, called me. She told me to never mail Form 843, always fax it to the number on the form. She asked me to fax her the updated amount that had been withheld. 30 days later I had the 2 years worth of FICA and interest refunded. In 2022 I faxed Form 843, I received the refund within 2 months. This year I faxed Form 843 for 2023 on February 1. The form states it takes up to 3 months to receive a refund. When I never received my refund after 4 months I called several times and left Debbie voice mails about the missing refund and did got no response. The greeting states "You will get a call back within 7 days. I faxed the same Form a 2nd time in July, no refund. I called Debbie's number in July and a new persons name was on the greeting, they never responded to my message. I called again 3 weeks later and learned the number is now disconnected. The IRS owes me about $1500 and I am at a loss on how to proceed, other than faxing. I have tried the main IRS phone number with no luck getting through the confusing maze of prompts to talk to a human, no matter what options I choose. Are there any other options available to me to get the money I am owed?
