Irs said my refund was deposited into yoir bank and i never recieved it

[Myrefund2023]

Good afternoon I would like to find out how I can get my refund your bank has had since 2021. I have all the account information where they  deposited it but I have no access to the email that account was registered under and I can't recover it 

[Corrlich44]

Hi Myrefund2023,

If you have relevant information regarding the refund your expecting, the Santa Barbara Tax Products Group can be reached on the following website:

https://www.sbtpg.com/contact-us/

[Myrefund2023]

Thanks but it wasn't recognizing my ssn

[Corrlich44]

If you click on their link, there is a telephone number for existing customers. It could not hurt to try that direction first, if your SSN is not being recognized. It would be hoped your case has not closed in their records and may warrant you trying to speak to them verbally if they provide that ability.

[Myrefund2023]

• I just tried calling that number and it said my son was invalid.  Irs gave me the account and routing number that it was deposited in as aell

[Myrefund2023]

Thanks! Would it say that if it was after hours?

[Corrlich44]

Could be but their hours are posted on the website.