Every year I do my taxes through TurboTax Inuit. This year was the 1st time I had an issue with the IRS adjusting my refund. I paid for the protection plan if I am aduit3d and have issues with the IRS. Needless to say, this year the IRS adjusted my amount for my taxes about 5K. I contacted you guys advising you all what was going on. The rep told me you all was not able to assist me but I got a letter from IRS stating the amount was adjusted. TurboTax did not help so how can I be refunded for the product purchase due to no help from the company? The reason my amount was adjusted was not a careless mistake or incorrect information on my end. It was because the IRS rep who looked over my taxes to approve/deny/adjust didn't look at the return entirely. I did my taxes with you guys back in February 2022. I had to setup an appointment with IRS in April 2022. When I went into the IRS office in my area the lady said she sees where the IRS made the mistake of not reading and owed me the money. They made the mistake and not me. She corrected the errors on their end. Needless to say, 20 weeks later they were still trying to adjust and get me only $500 of the $5k they owed me. The reason they owed me the money was because I had a baby and never claimed her on my taxes. I allowed the grandmother claim her for 2020. I received the stimulus and child tax credit for her and also my college age child didn't received some type of credit. The person from the IRS who looked over my taxes didn't pay attention to to additional children/worksheet. As of right now, I have received a total of $4,500 still waiting on the other check for $502. I want to know how can I get my money back for the MAX protect because I was told no by more than 2 people. The plan says if there's an issue with the IRS we should notify you guys and you all handle it. In my case, I handled it myself and got it resolved. ***FYI: Many problems that people are facing with adjusted amounts from the IRS are negligence on their end. They are short staff. Many of us had our refund amounts adjusted this year. They should call the IRS go through their return line by line because IRS has made many mistakes this year. I am living proof that it was their fault and not mine. Again, I received almost all of my money besides $502(just waiting for my check in the mail says can take up to 2 to 3 weeks)
