@redsky1 if at the time of issuance you did not have an ITIN or SSN ( Tax ID Number -- TIN ) and therefore IRS account in your name is kind of iffy -- and they cannot find the deposit of withheld amounts ---- you need to go back to the issuing person/ entity. Only they can trace back as to what happened and take any corrective/ curative actions. Did you have work permit or what ? OR are you NRA living abroad and trying file a return to recognize US incomes as an NRA ?
I will circle back once I hear from you .