I recently bought a new computer and just installed (I believe) TurboTax 2024 software. When I click on the TurboTax 2024 icon that's now on my screen, it brings me to a page with a disabled button saying, "Activate TurboTax." That same screen also provides two options to proceed from there - either to click on a second button shown under the words "This account has a license code," with that button itself also showing the last four digits of my original license code from my earlier download to my old computer and the text "1/5 Active," as well as a third button saying, "Have another license code? Add another code."
I should note here that the last four digits of the license code shown on the second button do actually correspond to my original license code. However, when I click on it and then click on the now-enabled "Activate TurboTax" button, I get a warning that says, "This license code is already linked to another account." On the other hand, it's useless for me to click on the third button ("Add another code") since I do not have any other code to add.
Thanks to anyone who can tell me what I need to do at this point to Activate my 2024 TurboTax on my new computer so that I can start using it.
