I realized that I was eligible for free file and when I filed initially there was no option being advertised and according to my meager income of 2400 a year. ( I am o
Currently receiving Assistance For Needy Families) I'm a single mother who has practically no help. No child support nothing. I just started online school and my pell Grant doesn't even cover my full tuition. I usually do not have to file because I am differently abled and have not been represented by the system.
After I realized I could have filed for free I went to your help center to see if there was a way to change it. They gave me step by step instructions on how to switch from self employed to free file. I followed this and it turned my cost to 0$ if you look at my case you'll see that it says my cost is 0 dollars.
I called to talk to one of your agents and she was very sour with me and didn't try to listen or understand and I actually feel like she lied to me and tried to act like she couldn't help me when it was obvious I was upset and felt misled.
I really feel as though I should be refunded the 190 dollars for you being a giant corporate entity that makes plenty of money off of people that actually have it. Not single mothers that are taking out loans for school.
Not only that but I think I may have filed twice and I checked the status of my stimulus check and it is saying they can't determine my eligibility... I assume it's because they suspect fraud? I'm really upset right bus because I was going to use the money to replace our piece of **bleep** car because it's almost impossible for me to get ahead in this world right now.
Please consider refunding me your 190 dollar fee when I obviously qualify for free file and I was too ignorant to realize any different.
Please take a look at my order details:
Thanks for your payment
Here are the details of your transaction.
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Order #TTWG3703909
Order date: April 11, 2020
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2019 Federal Tax Return
$0
** Prepared using IRS Free File Program delivered by TurboTax
** Electronic filing included
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2019 Oregon tax return
$0
** Prepared using TurboTax State: Oregon
** Electronic filing included
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Total (2 items): Free
plus applicable sales tax
