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If you can't transfer info like the last few years I will use a different service. why won't it accept the return in my computer from last year ?

 
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3 Replies

If you can't transfer info like the last few years I will use a different service. why won't it accept the return in my computer from last year ?

Please clarify some things.   How did you prepare the 2018 return last year--in Online TurboTax or the desktop software (CD/download)?

 

How are you preparing the 2019 return--in Online TurboTax or the desktop software?

 

We can tell you more about transferring from 2018 once all that is clear.

ewober
New Member

If you can't transfer info like the last few years I will use a different service. why won't it accept the return in my computer from last year ?

Downloaded 2021 and 2022. 2021 is ion my desktop but requires password that I don’t remember. The forgot password link asks a security question I believe I answered correctly but it says invalid and doesn’t offer another question

 

when I try signing in with email, ssn, and dob I get a calendar screen not the number keypad so can’t enter my dob

 

help!

CarissaM
Intuit Alumni

If you can't transfer info like the last few years I will use a different service. why won't it accept the return in my computer from last year ?

Please follow the instructions here to contact us by phone. We can verify your account to reset the password on the account. @ewober 

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