Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
kleinguy
New Member

I was filing my tax return and already paid for it and Turbotax just kept saying come back again mid-fabruary. Now there is no my draft anymore and want me to pay again

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

I was filing my tax return and already paid for it and Turbotax just kept saying come back again mid-fabruary. Now there is no my draft anymore and want me to pay again

See if you have multiple accounts without realizing it.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.


View solution in original post

1 Reply
mesquitebean
Level 15

I was filing my tax return and already paid for it and Turbotax just kept saying come back again mid-fabruary. Now there is no my draft anymore and want me to pay again

See if you have multiple accounts without realizing it.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.


View solution in original post

Dynamic AdsDynamic Ads
Privacy Settings
v