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I want to down grade my service

I am just filing W2s this year (easy return) and I need to downgrade my service.  please assist
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1 Reply
CrystalS2
New Member

I want to down grade my service

To Downgrade you must Clear & Start Over :

  1. In TurboTax Online, select My Account, then click on Clear & start over.
  2. On the Are you sure you want to clear your return? pop up screen, if you are sure about clearing all your entries and starting over, click Yes.
    Then a new screen confirms you have cleared your entries, click Continue.
  3. A Help us find the right TurboTax product for you screen shows the TurboTax Online products and features.
  4. Select your new TurboTax Online product by clicking the Start for Free button.



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