I’ve already paid for TurboTax to file yet the online portal keeps asking me to pay again

[Bihem]

I paid for Deluxe and Max benefits with my American Express Credit card yet I’m being asked again to pay before I submit my taxes. 

The portal asked for payment information before I was notified that form 2555-T wouldn’t be available till 2/18 which is fine but I was charged upfront, which I didn’t know would happen. 

Now the online portal is asking me to pay again and I have no access to the benefits that I paid TurboTax for. 

[HeatherPLO]

Please reach out to us directly at the link here.  This will direct your inquiry to the correct department.