I started my taxes with you but now I'm going to have them done somewhere else. Do I still have to pay you?

[KatrinaB · Accepted solution]

No, you are under no obligation to pay for your return until you order a product or submit your return to the taxing authority. 

[audienbarbara]

I'm asking the same question, but I've already paid you for the home-business. Can I get a refund?

[suzetortiz]

yo pague para poder hacer mi reembolso pero lo hare en otro lado puede tener mi reembolso?

[tmm401]

I am unable to complete my return.  My account has already been charged.  How do I get a refund?

[shelleyo24]

I paid you for the home business software and can't use it.  Can I get my money back after paying for the software download?