I received an audit letter and can't sign in https://intuit.taxaudit.com/ using my username and password that I use for https://myturbotax.intuit.com/ WHY !

[Gerick]

I received an audit letter and can't sign in https://intuit.taxaudit.com/ using my username and password that I use for https://myturbotax.intuit.com/

WHY !

I've  chatted and was given a number to call and she didn't know anything ,all I got was "that's a good question " but no answer how to sign in !

[Critter · Accepted solution]

 First TT support of any kind is not open on the weekends outside of tax season ... so you can post more details here and someone may help you ... what exactly is the IRS asking about, what tax year and what CP or LTR number is in the right corner ? 

If you purchased Audit Defense for your tax return, call Tax Resources, Inc. at (877)-829-9695, or report your notice on their web site at http://intuit.taxaudit.com/. Do not contact the IRS. Let Tax Resources contact them for you.

This is the membership email you should have gotten:  https://ttlc.intuit.com/questions/1901569-when-will-i-get-my-audit-defense-membership-kit

Also read the member agreement at this website -https://turbotax.intuit.com/corp/auditdefense.jsp

If you did not purchase Audit Defense:

TurboTax has a special phone number for help with IRS tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/