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I keep getting a message saying the system had trouble finishing filing my taxes :(

 
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1 Reply
LeticiaF1
Expert Alumni

I keep getting a message saying the system had trouble finishing filing my taxes :(

You should try to first clear the cache and cookies, this handles many issues that seem nonsensical on a regular basis.  First close your return and follow the steps below to see that you need to do depending on the version of TurboTax you are using:

 

  • If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
    • You can also try using a different browser
  • If using TurboTax Desktop: Please see this FAQ.
    • Make sure you have ran all the updates

If you continue having problems, feel free to contact us again.  

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