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I just purchased Turbo Tax Deluxe on the TurboTax website. When I go to My Downloads I see this product but the large download button is inactive. How do I download?

Hi,

Need help downloading my product. Just purchased on TurboTax website and see the 2018 version of the product in MyDownloads.  However, the download button is inactive.  Is there a trick to this?

Do I need to wait some period of time after my purchase to download?  I see the 2016 version of the product in there but that button is also inactive?

Can someone help?  Tax deadline is looming!

Thanks,

Jim

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1 Reply
KrisD
Intuit Alumni

I just purchased Turbo Tax Deluxe on the TurboTax website. When I go to My Downloads I see this product but the large download button is inactive. How do I download?

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