Please try the following steps which may help clear the loop you are experiencing:
- Log completely out of Turbo Tax.
- Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance clearing cache or cookies.
- Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser or "incognito mode".
If none of the above steps resolve the issue, try this workaround: When entering the payment address for the credit card, use your city/state/zip code, and for the street address, utilize 123 Main St.
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