June 5, 2019 3:09 PM
If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."
- First, see if simply refreshing the browser page will solve it.
- If not, then log out and clear your browser Internet cache.
- Close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
- Log in and try again.
- If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed)
and try the efile again