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PXQ9486
New Member

I filed my taxes with turbotax and was accepted. But the irs has no file of it

I got thru to the IRS and it was double checked for my 2019 tax return,but IRS said it was not filed.
2 Replies
Critter
Level 15

I filed my taxes with turbotax and was accepted. But the irs has no file of it

 
Critter
Level 15

I filed my taxes with turbotax and was accepted. But the irs has no file of it

Once the IRS accepts the return for processing only they can tell you where you are in the process ...

 

 

Unfortunately TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.


Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.


In a press report on June 8, the IRS said regional offices remain closed due to Covid-19 concerns. Until those offices open, mailed returns will not be processed.


They are now taking phone calls with a limited staff but it's hard to get through.

 

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

 

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

 

If you mailed your return, you must print and mail it yourself. TurboTax does not mail it for you. You will not be able to start tracking your return until the IRS starts processing it.

 

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

 

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