turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I filed my 2017 tax return through turbotax with the same account I'm using this year and it says I didn't file using turbotax. how do I fix this?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
DaraLO
Intuit Alumni

I filed my 2017 tax return through turbotax with the same account I'm using this year and it says I didn't file using turbotax. how do I fix this?

I would suggest double-checking to see if you have multiple accounts linked to your email address.  It is possible to have up to 5 accounts under one email. If this is the case, you have have inadvertently filed under a different account. https://ttlc.intuit.com/replies/3302270

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies