Solved: I filed and printed my taxes on 1/31/18 and Turbo tax said they were complete. I am unable to find them can you help
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sammy-sgrandmatw
New Member

I filed and printed my taxes on 1/31/18 and Turbo tax said they were complete. I am unable to find them can you help

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

I filed and printed my taxes on 1/31/18 and Turbo tax said they were complete. I am unable to find them can you help

When you log in, is it acting like it wants you to start a new 2017 return for the first time?

If you find no evidence of your completed 2017 return in that account, then you likely have multiple accounts and signed into the wrong one.  To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.


View solution in original post

1 Reply
mesquitebean
Level 15

I filed and printed my taxes on 1/31/18 and Turbo tax said they were complete. I am unable to find them can you help

When you log in, is it acting like it wants you to start a new 2017 return for the first time?

If you find no evidence of your completed 2017 return in that account, then you likely have multiple accounts and signed into the wrong one.  To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.


View solution in original post

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